Emergency 911
Troup County Emergency 911 Center
302 Vernon Street
LaGrange, GA 30240
Non-emergency phone: (706) 883-1700
Office hours: Monday-Friday, 8 a.m. – 5 p.m.
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Suzy Noles Director |
Director: Suzy Noles, snoles@troupco.org
The Troup County Emergency 911 Center receives and dispatches emergency and non-emergency calls for the Troup County Sheriff’s Office, Troup County Fire Department, LaGrange Police Department, LaGrange Fire Department and Troup County Emergency Medical Services. The E-911 Center is staffed by state certified communication officers who are trained to answer and process 911 calls and non-emergency calls. The E-911 Center answers all 911 and non-emergency calls for unincorporated Troup County, the City of LaGrange and the City of Hogansville. Troup County E-911 receives an average of about 250,000 calls each year.
With a startup staff of nine, Troup County E-911 took its first emergency call on December 17, 1987. Today, the staff consists of Director Suzy Noles, one deputy director, four supervisors, four senior communication officers, and 16 communication officers. All employees are certified in CPR and Emergency Medical Dispatch.
To keep up with a growing population, Troup County E-911 is gearing up for a move in early 2010 to new headquarters at the Troup County Government Center where E-911 will feature an updated phone system, radio system, computer-aided dispatch system and an enhanced mapping system designed to pinpoint the location of each call. The new systems will enable E-911 to obtain locations of cell phone calls, thereby helping emergency workers get assistance to those in need more quickly.
Troup County E-911 communication officers are trained to communicate with hearing impaired callers by using a Telecommunications Device for the Deaf (TDD). They are trained to transfer non-English speaking callers to the AT&T Language Line for interpretation.
What constitues an emergency?
An emergency is any occurrence that requires dispatch of law enforcement, fire or emergency medical services.
What should be reported?
Any time you think you need emergency assistance or law enforcement, fire or EMS, call 911. If you are unsure, call us. We are trained to ask questions and determine what assistance is needed.
What should not be reported?
The E-911 Center does not respond units to keys locked in vehicle (unless a child is in the vehicle), power outages, or cats in tree. We encourage you to call your utility company when there are power outages. Also, please do not call 911 for school closings, time, weather reports, or directions. If our lines are tied up with these types of information calls, people calling in emergency situations may not get help as quickly as needed.
What information do I need to tell the 911 Dispatcher?
Be prepared to give the dispatcher the following information:
1) The location where help is needed
2) Explanation of the problem
3) Time of the incident
4) What weapons are involved
5) Your name and phone number
Where help is needed is the most important question that needs to be answered, but answers to the other questions determine who needs to be dispatched and the number of units to respond. If you live in unincorporated Troup County, directions to the incident location are needed. This helps responding units provide help sooner.
For a copy of an E-911 tape, click here: Tape Request Form