Troup County Government Center
100 Ridley Avenue
LaGrange, GA 30240
Non-emergency phone: (706) 883-1700
Office hours: Monday-Friday, 8 a.m. – 5 p.m.
The Troup County Emergency 911 Center receives and dispatches emergency and non-emergency calls for the Troup County Sheriff’s Office, Troup County Fire Department, LaGrange Police Department, LaGrange Fire Department and Troup County Emergency Medical Services. The E-911 Center is staffed by state certified communication officers who are trained to answer and process 911 calls and non-emergency calls. The E-911 Center answers all 911 and non-emergency calls for unincorporated Troup County, the City of LaGrange and the City of Hogansville. Troup County E-911 receives an average of about 250,000 calls each year.
When to make EMERGENCY calls
With a startup of nine employees, Troup County E-911 took its first emergency call on December 17, 1987. Today, the staff consists of Director Jerry Presnal, one Deputy Director, four Shift Supervisors, four Senior Communication Officers, 15 Communication Officers, and one Part-time Communication Officer.
Troup County E-911 moved into their new headquarters June 2010 at the Troup County Government Center where E-911 features an updated phone system, radio system, computer aided dispatch system and an enhanced mapping system designed to pinpoint the location of each call. The new systems enable E-911 to obtain locations of cell phone calls, thereby helping emergency workers get assistance to those in need more quickly.
Troup County E-911 communication officers are trained to communicate with hearing impaired callers by using a Telecommunications Device for the Deaf (TDD). They are trained to transfer non-English speaking callers to the Language Line Services for interpretation.
An emergency is any occurrence that requires dispatch of law enforcement, fire or emergency medical services.
What should be reported?
Any time you think you need emergency assistance or law enforcement, fire or EMS, call 911. If you are unsure, call us. We are trained to ask questions and determine what assistance is needed.
What should not be reported?
The E-911 Center does not respond units to keys locked in vehicle (unless a child is in the vehicle), power outages, or cats in tree. We encourage you to call your utility company when there are power outages. Also, please do not call 911 for school closings, time, weather reports, or directions. If our lines are tied up with these types of information calls, people calling in emergency situations may not get help as quickly as needed.
What information do I need to tell the 911 Dispatcher?
Be prepared to give the dispatcher the following information:
1) The location where help is needed
2) Explanation of the problem
3) Time of the incident
4) What weapons are involved
5) Your name and phone number
Where help is needed is the most important question that needs to be answered, but answers to the other questions determine who needs to be dispatched and the number of units to respond. If you live in unincorporated Troup County, directions to the incident location are needed. This helps responding units provide help sooner.
TO REQUEST 911 OPEN RECORDS (911 RECORDING, PAPERWORK) PLEASE click here
YOU WILL NEED TO PRINT OUT AND FILL IN THE REQUEST FORM, YOU CAN EITHER FAX OR EMAIL THE FORM TO THE OFFICER OF RECORDS.
PLEASE DIRECT FAXES OR EMAILS TO THE OFFICER OF RECORDS: KIM PHILLIPS
What is the Troup County Emergency Notification System?
The emergency notification system provides you with critical community information such as severe weather, evacuations, water outages, etc. The system will notify you for imminent threats to health and safety.
The system uses listed phone numbers and you may enter additional ways you would like to be contacted such as by cell phone, text message, e-mail, business phone or TTY. You can list one or all of the ways to be contacted. Once you are contacted and respond to the message, you will not receive anymore contact attempts for that particular message.
To sign up for Troup County Emergency Notifications, click here or simply click the logo below.
And download the CodeRED Mobile Alert safety app to get real-time emergency, community, missing person and severe weather alerts. Click here to download now or simply click the logo below.